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SHIPPING & RETURNS

SHIPPING POLICY

  1. All our products are shipped from our office in Thane, Maharashtra to your provided shipping address via courier.

  2. Shipping are added at the time of checkout for all orders.

  3. Processing an order takes 2 working days and shipping takes  5-7 business days (Business days does not include National Holidays, Saturdays, Sundays or Bank Holidays).

  4. There may also be delays for reasons such as COVID-19 related movement restrictions, unforeseen circumstances or the delivery zone.

  5. You may track your package at any given point in time, via the Tracking Number & link that we email you.

  6. Our courier service will attempt delivery 2 times at the delivery address provided by you in the order. If the package is not deliverable, it will be returned to our office in Thane, Maharashtra.

  7. If the order cannot be delivered due to reasons not attributable to us, we shall consider the order as Terminated and refund the amount within 30 days of the Termination of the order.

  8. We use third-party service for shipping our orders, they provide service in almost all the PIN Code. Unfortunately, there are some areas which is ODZ(Out of Delivery Zone), in such case, we will inform you within 2 working days about it, you have the option to cancel the order and get a refund or give us a different address which is in our reach or pay the extra shipping charges.

  9. We try to keep every item displayed on our website, in ready stock. However, if we realise that an item purchased by you is unavailable, we will notify you within 2 working days of your purchase.

International orders

  1. When you receive your package please check if the seal is intact and has not been damaged. If the packaged seal has been torn or damaged please do not accept the package and inform us about the issue right away by emailing us at hellodishaa@gmail.com Please attach a photograph or video of the same as proof.

  2. We are very careful with our quality control before dispatching an order hence we do not accept returns for international orders. However, in the unlikely event that you receive a product which is damaged/defective or the wrong option from what you ordered, we will arrange to refund your amount or provide you with store credit.

  3. International shipments are not eligible for Return, Refund & Exchange.

  4. Duties and taxes for international orders are not included as part of product or shipping charges. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

  5. Duty, as mandated by your country of shipment, will have to be borne by you. In case of non-payment of duties & taxes to receive the shipment, Dishaa Utsaav will unfortunately not be able to entertain a request for Refund.

RETURN & EXCHANGE POLICY

We are very careful with our quality control before dispatching an order hence we do not accept returns at www.dishaautsaav.com.

 

However, in the unlikely event that you receive a product which is damaged/defective or in the wrong option from the one ordered, you may return the product to our Head Office in Thane, Maharashtra.

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In such an event, kindly inform us of the problem by email within 48 hours of receipt. Please ensure the returned merchandise is unused and has the original packaging, price tag and Invoice.

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Write to us in 48 hours of receiving the order and we will confirm pickup for the exchange within 48 hours of receiving your request email. 

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You may exchange items only once as we cannot bear the onus of exchanges multiple times for the same product. Also note, exchanges can only be processed if we have available stock in your required option.

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If you have any questions feel free to contact us on +919152843218, hellodishaa@gmail.com

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Dishaa Utsaav reserves the right to inspect a returned product before processing the refund.

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The amount to be refunded will be done through the same online mode of payment that it was originally made, within 15 days of the request being verified and subject to the issuing bank's policy.

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