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TERMS & CONDITIONS

CUSTOMER CARE

This document explains the Terms and Conditions applicable to the use of our website www.dishaautsaav.com

Please read the contents carefully every time you use our website to purchase any products. The information and personal details that you provide us shall be deemed correct and corresponding to reality. By using this website you, therefore, agree to the processing of information in accordance with Privacy Policy. However if you do not agree with the Terms & Conditions as well as our Privacy Policy, kindly refrain from using this website.

Privacy & Safety

PRIVACY & SAFETY

To understand our business practices you should review our Privacy Policy

SITE ACCESS

www.dishaautsaav.com. grants you limited permission to access and use this site for personal use but not to download or modify any part of it. Limited permission does not allow any commercial use of this site or its contents, any data gathering, downloading or copying of account information for the benefit of another merchant.

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No portion of this site (including images, text, form or page layout) may be copied, duplicated, reproduced, sold, visited or otherwise exploited for commercial purposes without the express written consent of www.dishaautsaav.com.

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Please note that any unauthorised use of this site terminates the permission granted by  www.dishaautsaav.com without prejudice to any other remedy provided by applicable law or these Terms & Conditions.

ELECTRONIC COMMUNICATION

By visiting our site www.dishaautsaav.com you consent to receive communications from us electronically; through emails or posting notices on this site.

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It is our policy to decline unsolicited suggestions and ideas. However, any such ideas, suggestions, inquiries, feedback, or information you may provide us will be treated as non-confidential and non-proprietary.

COPYRIGHT

All text, images, digital downloads, compilations, icons, logos, software and graphics on this site are the property of www.dishaautsaav.com.

SERVICE AVAILABILITY

Delivery service for products offered on this website is available in India (including its Union Territories) and in some countries internationally.

SHIPPING POLICY

To understand our shipping terms you should review our Shipping Policy

PRICING AND PAYMENT

  1. All prices will be mentioned on our website and presumed correct, except in the case of an obvious error.

  2. If such an error is discovered, we will inform you within 2 working days and give you the option of confirming or cancelling your order.

  3. If you choose to cancel, we will refund the amount due within 15 days of cancellation.

  4. However, if you choose to continue with the order at the correct price we will send you a revised invoice to pay the difference amount.

  5. Please note we are not obliged to provide you with any product at the incorrect/lower price if the error is an obvious one and could have been reasonably recognized by you.

  6. Once you have completed your purchases, follow the payment process and verify the information requested.

  7. Before final payment, you can modify the details of your order at any given time.

  8. You may use debit or credit cards for online payments.

  9. To minimize the risk of non-authorized access your credit/debit card details will be encrypted to allow due and payable payment immediately at the time of placing your order.

  10. When you click "Authorize Payment", you are hereby confirming that the credit card is yours.

  11. Credit/debit cards are subject to verification and authorization by the card issuing authority.

  12. If for some reason the payment is not authorized, we shall not be liable for any failure or delay to deliver and will consider the Order as cancelled.

INVOICE

An electronic copy will be emailed to you when the order is confirmed.

MEMBERS CHECKOUT

The Members Checkout feature makes it easier to shop on this website.

This option is available when you register as a member.

You will not be required to enter shipping, billing and payment details every time you choose to make a purchase.

This way your card details, number, holder name, the expiry date will be saved exactly as it appears on the card. We will not save your CVV/Security Code.

If you save information of more than one card, the one most recently saved will be considered your Favorite Card and that will be charged by default, for purchases on Members Checkout.

EXCHANGE / RETURN / REFUND POLICY

We are very careful with our quality control before dispatching an order hence we do not accept returns at www.dishaautsaav.com.

 

However, in the unlikely event that you receive a product which is damaged/defective or in the wrong option from the one ordered, you may return the product to our Head Office in Thane, Maharashtra.

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In such an event, kindly inform us of the problem by email within 48 hours of receipt. Please ensure the returned merchandise is unused and has the original packaging, price tag and Invoice.

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Write to us in 48 hours of receiving the order and we will confirm pickup for the exchange within 48 hours of receiving your request email. 

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You may exchange items only once as we cannot bear the onus of exchanges multiple times for the same product. Also note, exchanges can only be processed if we have available stock in your required option.

 

If you have any questions feel free to contact us on +91 9152843218, hellodishaa@gmail.com

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Dishaa Utsaav reserves the right to inspect a returned product before processing the refund.

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The amount to be refunded will be done through the same online mode of payment that it was originally made, within 15 days of the request being verified and subject to the issuing bank's policy.

CANCELLATION POLICY

Order can be cancelled only before it is processed, customers need to email us at hellodishaa@gmail.com for placing a cancellation request and www.dishaamutsaav.com reserve all the rights to refuse to cancel an order if the order is processed. We will get back to you in 2 working days of receiving the request.

SALE PERIOD

During the sale period, the exchange of products strictly depends on the availability of the stock as we experience high volumes in orders.

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However, we reserve the right to cancel an order on account of non-availability of stock in such case customer will be informed within 2 working days of placing the order. If the order is pre-paid the amount will be refunded to the same account from the payment was made.

PRODUCT PROPERTIES / CARE

Our products are made and handled by human hands involving various processes.

There is bound to be variations in colour, finish and overall look.

The colors you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.

INDEMNIFICATION

You agree to defend, indemnify and hold Dishaa Pratishthaan, its Trustees, employees, shareholders and affiliates harmless from any and all claims, damages, costs and expenses, including attorney fees arising from or related to your use of this site.

APPLICABLE LAW

By visiting www.dishaautsaav.com you agree that the laws of India, under the jurisdiction of the Bombay High Court, without regard to principles of conflict laws, will govern these Conditions of Use and any dispute of any sort arising between you and Dishaa Pratishthaan or its affiliates.

DISPUTES

Any dispute relating to purchase through www.dishaautsaav.com shall be submitted to confidential arbitration in Mumbai, Maharashtra, India.  

Dishaa Pratishthaan may seek injunctive or other appropriate relief from any court in India and you hereby consent to the exclusive jurisdiction and the venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act.

The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

DISCLAIMER

This site is provided by www.dishaamutsaav.com on an "as is" and "as available" basis.

Dishaa Pratishthaan makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.

You hereby expressly agree that your use of this site is at your sole risk.

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To the full extent permissible by applicable law, www.dishaautsaav.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Dishaa Pratishthaan does not warrant that this site, its servers or email sent from www.dishaautsaav.com, are free of viruses or other harmful components.

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www.dishaautsaav.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential. damages.

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While we try and ensure that the details, descriptions and prices of products displayed on the website are accurate, errors may occur. We, therefore, reserve the right to correct such errors, inaccuracies or omissions and to change or update information at any time without giving prior notice of the same.

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We also reserve the right to refuse to fulfill any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment or return policies.

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To the maximum extent permitted by applicable law, www.dishaautsaav.com assumes no liability or responsibility for (i) any errors, mistakes or inaccuracies of the content displayed on the website (ii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein (iv) any interruption or cessation of transmission to or from the website and/or (v) any bugs, viruses or the like that may be transmitted to or through our website by any third party.

EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control (Force Majeure).

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Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control including among others, the following :

  1. Strike, lockout or other forms of protest

  2. Civil unrest, revolt, invasion, terrorist attack, terrorist threat, war (declared or not) or threat or preparation of war.

  3. Fire, explosion, storm, flood, earthquake, collapse, endemic, pandemic or any other natural disaster

  4. Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private

  5. Inability to use public or private telecommunication systems.

  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority

  7. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

 

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force

 

Majeure remains ineffective and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted.
 

We will provide all reasonable resources to end the situation Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract, despite the situation of Force Majeure.

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